CAREGIVER RESOURCES FOR BETH ISRAEL LAHEY HEALTH

BILH RESOURCES:

• BILH Employee Assistance Program (EAP): Available to all BILH employees and provided by KGA, the EAP offers quick, confidential access to professional support — 24/7 counseling, legal advice, financial guidance, and work-life resources — so you can spend less time searching for help and more time focused on what matters. With curated referrals, expert consultations, and on-demand tools, it eliminates the guesswork and hassle of navigating life’s challenges. Click the link and use code: BILH

• Care.com: All BILH employees have access to a free Care.com membership which allows you to enroll and sign in today to explore detailed caregiver profiles in your area, post a job for caregivers to apply to, access the Care Safety Center and background check options, and send real-time payments to caregivers. BILH also offers subsidized care when you need it — up to 15 days per year.

• Doctor On Demand: Makes it easier for BILH employees with Harvard Pilgrim Health Insurance to finally put their own health back on the list. For caregivers who don’t have time to schedule or travel to appointments, you can see a licensed doctor, therapist, or psychiatrist anytime, anywhere—by phone or video. Whether you need help with stress, depression, or everyday health concerns, real care is just a click away.

• BILH Virtual Primary Care: Gives you a way to finally prioritize your own health —without the drive, the wait, or the time they don’t have. Available to anyone living in Massachusetts, New Hampshire, or Florida, Virtual Primary Care connects you with a dedicated primary care provider, urgent care, and care coordination through video visits or messaging. You can manage checkups, prescriptions, and follow-ups right from your phone or computer—so caring for yourself fits into real life, not around it.
  

MASSACHUSETTS RESOURCES:

• MA Area Agencies on Aging: Your local Area Agency on Aging offers senior services, programs, and supports for the recipient and caregiver including respite care. Select your city/town from the list and call to connect to programs for caregivers.

• MassOptions: A free service that connects MA residents with a wide range of long-term services and supports. It helps older adults, individuals with disabilities, and caregivers find resources for housing, health care, transportation, financial assistance, and in-home care. It offers personalized guidance through a helpline and online tools, directing users to programs that meet their needs. Click the link or call (800) 243-4636.

• Massachusetts Family Caregiver Support Program: If you are 55 or older and caring for someone over 60, this program provides information and resources to help you navigate your unique needs, including information about support groups, education and training programs, respite, and other services in your area. Click the link or call MassOptions at (800) 243-4636 and ask to speak with a caregiver specialist in your community.

• Caregiver to Caregiver Respite Network: For caregivers of children with disabilities, Caregiver to Caregiver (C2C) Network helps you take a break while building connections with other caregivers like you through a match process. Staff provides initial and ongoing support to anyone involved in providing and receiving respite care. For children with disabilities up to the age of 26. Multilingual and multicultural. Application required.

NEW HAMPSHIRE RESOURCES:

• New Hampshire Family Caregiver Support Program: Offers respite care — in-home, adult-day, emergency, or agency-provided — plus supplemental services like household chores and caregiver training. Administered by the Aging and Disability Resource Centers (ADRC), this program supports caregivers 18+ caring for adults 60+ needing assistance with two or more activities of daily living, or adults/persons with Alzheimer’s (any age). Grandparent caregivers (55+) of children may also qualify. Call (866) 634- 9412 or click the link to learn more or find your local ADRC.

• Easterseals NH — Senior Services / In-Home & Adult Day Programs: Offers adult day programs, in-home personal care, social activities, and other supportive services that can ease caregiver responsibilities and address evolving care needs. Eligibility is generally for older adults and adults with physical, cognitive, or developmental disabilities who meet program requirements.

NATIONAL RESOURCES:

• ARCH National Respite Network: Provides tons of useful info about how to understand, plan for, find, and pay for support in being able take a break from caregiving when you need it.

• Alzheimer’s Association Respite Resources: Offers in-person and virtual support groups for caregivers and individuals dealing with Alzheimer’s or dementia.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): Available to all BILH employees and provided by KGA, the EAP offers quick, confidential access to professional support — 24/7 counseling available virtually through phone, video, or text. Click the link and use code: BILH

• Harvard Pilgrim Behavioral Health Navigators: For employees who are members of the BILH health plan, Harvard Pilgrim’s Behavioral Health Service Navigation team is here to help if you are feeling overwhelmed, stressed, or just need someone to talk to. Navigators will help you find the right therapist, get support for anxiety or substance use, and make sure the process isn’t so hard to figure out. They’ll even stick with you after your first appointment to help coordinate follow-ups so you're not navigating this alone.

• AbleTo Virtual Therapy: Available for employees who are members of the BILH health plan. If you’re feeling overwhelmed, AbleTo offers a personalized virtual therapy program. You can talk by phone or video with a licensed therapist to build coping strategies for stress, anxiety, or burnout, and it’s available through your Harvard Pilgrim plan. Plus, the Self Care from AbleTo digital tool is free 24/7 and lets you access techniques like mood tracking, mindfulness, and guided activities whenever you’re struggling. All you need is your Harvard Pilgrim member ID to get started.

• Doctor On Demand: Helps BILH employees with Harvard Pilgrim Health Insurance connect with licensed therapists and psychiatrists when caregiving stress starts to feel like too much. Whether you’re struggling with depression, anxiety, or just feeling completely drained, you can meet virtually with a provider for talk therapy or medication management—on your schedule and from wherever you are.

• BILH Living Well Program: A free wellness program designed to help you refuel. Available at no cost to all BILH employees and their spouses, even if you’re not enrolled in a BILH medical plan, it offers stress-relief tools, mindfulness sessions, fitness and sleep challenges, and mental health support — plus rewards for the healthy things you’re already doing. Because caring for others starts with caring for you.

• Meet the Moment: A mindfulness video series created exclusively for BILH employees — designed to help protect your mental health and find calm in the chaos. Led by mindfulness expert Kell Julliard and guests, each short session offers practical ways to pause, reset, and reconnect — with yourself, your patients, and the people you care for most.

• Virtual Peer Support Network: A free, confidential way for you to talk others who truly get it. Through a partnership with the Betsy Lehman Center for Patient Safety, you’ll be matched with a trained peer — someone who’s walked in your shoes — within 1–2 business days. It’s not therapy, just an honest, judgment-free conversation to help you process the hard stuff and feel less alone.

MASSACHUSETTS RESOURCES

• Massachusetts Behavioral Health Help Line: A free, confidential 24/7 service that lets caregivers who are feeling stressed, depressed, or overwhelmed call, text, or chat to connect with trained clinicians and specialists who can assess needs and link you (or your loved one) to appropriate mental health and support services in your community, no insurance required.

• Family Caregiver Support Groups: A regularly updated directory of free virtual and in‑person support groups, including general, memory‑loss, grandparent caregivers, and LGBTQIA+ groups — led by trained facilitators

• Caregiver Coaching & Support: Provides assistance to find help, sort through choices, and be a listening ear when you need it. Services vary by agency. Select your city/town from the menu, and call your local Area Agency on Aging to learn more.

NEW HAMPSHIRE RESOURCES

• Trualta: A free online training platform offering expert-led content for managing caregiver burnout, emotional resilience, and navigating stress — available to NH caregivers at no cost.

• University of New Hampshire County-Specific Mental Health Resource Guides: County-specific guides designed for caregivers and the ones supporting them to help people experiencing a mental-health or substance-use challenge. They provide resources for people with emergent issues, as well as those in immediate crisis. Each guide includes local resources that provide mental health services, state resources. and national resources and hotlines.

• Family Support New Hampshire: Local Family Resource Center, part of Family Support New Hampshire, offers free, confidential support — including parenting groups, stress-management workshops, and referrals to licensed counselors — so you don’t have to face mental-health challenges alone.

NATIONAL RESOURCES

• 988 Lifeline: Provides 24/7, free, and confidential support for people in distress, prevention and crisis resources for you or your loved ones via phone, text, and online chat.

• Veterans Crisis Line: Provides 24/7 confidential crisis support for Veterans and their loved ones.

• Crisis Text Line: The Crisis Text Line is a 24/7 free, confidential hotline to call in order to assess immediate needs.

• NAMI Help Line: A free, nationwide peer-support service providing mental health information, resources, and support.

• Parent/Grandparent Stress Line: A safe place to talk about the challenges of raising children and receive support to help prevent a situation from escalating into a crisis. Available 24 hours a day, seven days a week. (800) 632-8188

BILH RESOURCES

• BILH Employee Assistance Program (EAP): Available to all BILH employees and provided by KGA. When caregiving doesn’t stick to a plan, the EAP is there with quick, confidential support 24/7 by phone, video, or text. Use code: BILH

• Harvard Pilgrim MyConnect: A no-cost program for employees and family members that pairs you with a Member Advocate team to guide you through your health plan, help coordinate care, and answer questions about coverage. Use the MyConnect app to message the Advocate team, set reminders, track health goals, view pending referrals or authorizations, and access educational resources to better prepare for appointments and understand what to expect.

• Voya Cares: Offers financial planning resources for caregivers of people with disabilities, including tools to ensure financial wellness for both caregivers and individuals with disabilities.

• Empathy by Voya: A guided support resource that helps caregivers and families navigate the financial, legal, and benefits-related tasks that come with loss or planning ahead — from claiming survivor benefits and managing funeral costs to estate administration — with step-by-step help from a dedicated Care Manager and digital tools. Available to employees, beneficiaries, and loved ones in the U.S. who have Group Term Life Insurance through Voya; services may vary by state.

• Legal Insurance through ARAG: Those who purchase ARAG legal coverage will gain access to attorneys who can help with family law matters, preparation of wills and trusts, tax issues, real estate transactions, and more.

MASSACHUSETTS RESOURCES

• Massachusetts Family Caregiver Support Program: (Age 18+) Available to those caring for people 60+ or for people with Alzheimer’s regardless of age. A Caregiver Specialist can help you map out what supports may be needed ahead of time, set up a plan, and refer you to respite, counseling, training, and support groups.

• MassOptions: MA’s statewide referral / ‘no wrong door’ service, MassOptions is a free service that connects older adults, individuals with disabilities, and caregivers to appropriate agencies and supports in your community. It’s useful as you look ahead to what services may become necessary (e.g. home care, transportation, support groups).

• Support Groups for Family Caregivers (via Mass.gov / EOAI): A list of virtual and in-person caregiver support groups throughout MA. Hear what others have been through, uncover things that are driving intensity (like legal, emotional, financial matters), and improve connection.

• Alzheimer’s Association — MA/NH Chapter & National Alzheimer’s / Dementia Programs: Offers a 24/7 helpline, care consultations, educational programs, tip sheets, and support groups. This resource can be super useful early on in the dementia journey to understand what changes in behavior, costs, safety, and legal planning may come next.

NEW HAMPSHIRE RESOURCES

• NH Family Caregiver Support Program (NHFCSP) / Caregiver Support Services (NH DHHS): Offers counseling, training, respite, and support groups to unpaid caregivers of adults age 60+ or anyone caring for someone with Alzheimer’s (any age). Helps you know what to expect as care needs increase and burnout risks rise.

• Aging & Disability Resource Centers (ADRC) / ServiceLink NH: ServiceLink is NH’s ‘no wrong door’ system for long-term supports. By mapping available services and benefits, it helps you anticipate what’s coming next — whether that’s home care, transportation needs, or moving toward assisted living. Available to all NH residents — older adults, people with disabilities, Veterans, and their caregivers.

NATIONAL RESOURCES

• Alzheimer’s Association Stages and Behaviors: Provides information and resources to prepare you for every stage of Alzheimer's and dementia.

• Online Caregiver Support Groups : A helpful way to learn from and connect with other caregivers. For those in rural communities, these can be especially useful. Almost all these online support groups are on Facebook, so you’ll need to know how to join an online Facebook group to participate.

• Get Palliative Care (GetPalliativeCare.org): Helps you understand what to expect when someone is facing a serious illness — offering guidance on managing symptoms, navigating care transitions, and planning for what may come next. Palliative care focuses on improving quality of life for both the person receiving care and their loved ones. The site includes a Provider Directory to find local programs, a short quiz to see if palliative care might be right for your situation, and practical tools to help you have informed conversations with doctors and care teams.

BILH RESOURCES

• Dependent Care Flexible Spending Accounts (FSA): Lets you set aside up to $5,000 in pre-tax dollars to cover eligible care costs like adult day programs or child care, helping you save money when the expenses of caring for a child or aging parent add up. This money can be used to cover child care, elder care, and care for a disabled children of any age.

• Fidelity One-on-One Counseling: Offers BILH employees free 1:1 financial counseling sessions with a Fidelity Planner—click the link to schedule or call 800-642-7131 to speak with a planner.

• NetBenefits by Fidelity: Offers BILH employees one secure place to manage their Retirement Savings Plan — track balances, adjust contributions, and access financial guidance. It’s a simple way to keep long-term financial goals on track while balancing the day-to-day responsibilities of caring for someone else.

• Voya Cares: Offers financial planning resources for caregivers of people with disabilities, including tools to ensure financial wellness for both caregivers and individuals with disabilities.

• Empathy by Voya: A guided support resource that helps caregivers and families navigate the financial, legal, and benefits-related tasks that come with loss or planning ahead — from claiming survivor benefits and managing funeral costs to estate administration — with step-by-step help from a dedicated Care Manager and digital tools. Available to employees, beneficiaries, and loved ones in the U.S. who have Group Term Life Insurance through Voya; services may vary by state.

• Bank of America Financial Education Programs: BILH partners with Bank of America to offer ongoing financial well-being education, support and tools. Learn about saving and budgeting, credit, homeownership, investing or debt, and many other financial focuses. Click above to access a variety of personal financial education tools.

• Legal Insurance through ARAG: Those who purchase ARAG legal coverage will gain access to attorneys who can help with family law matters, preparation of wills and trusts, tax issues, real estate transactions, and more.

• Tuition.io: A free tool for BILH employees that helps you manage your student loan debt, stay on top of payments, and explore repayment or forgiveness options. It’s a practical way to stay organized and reduce financial intensity. Use your work email to get started.

• Lifemart (Employee Discount Program): A digital marketplace of discounts for essentials — from child care and senior care to groceries, travel, electronics, and wellness services. Helps you stretch your budget without hunting down deals. Access is typically free for employees (no cost at checkout), and you can use the mobile app to browse savings anytime, anywhere.

• BenefitHub: One location for finding discounts on everyday needs — like auto, home, and pet insurance — as well as savings on travel, tickets, and more. It’s a simple way to ease financial intensity. Click the link to explore savings anytime (Use code BE1UCI)

MASSACHUSETTS RESOURCES

• Massachusetts Money Management Program (MMMP): A state-sponsored, free program (via EOEA + local Aging Services Access Points) that helps income-eligible individuals age 60+ with budgeting, bill paying, and financial oversight.

• Worth and Wealth Seminars: Massachusetts offers free financial education workshops through its Worth & Wealth Seminars. Covering topics like budgeting, credit, debt reduction, saving, investing, and fraud prevention these workshops support you as you manage household and care-related costs.

• Operation Hope - HOPE Inside Program: Offers free financial coaching, education, and community-based services in areas like credit and money management, homeownership, and more.

NEW HAMPSHIRE RESOURCES

• NH Department of Banking - Managing Your Money Consumer Resource Hub: The New Hampshire Banking Department offers practical tools and guidance to reduce financial intensity including budgeting worksheets, tips for managing credit cards and debt, and strategies to strengthen financial literacy.

• GreenPath Financial Wellness: A free, nonprofit counseling program that provides one-on-one support to review income and bills, craft realistic budgets, tackle credit card and student loan debt, enroll in a debt management plan, get housing advice (e.g. foreclosure prevention, reverse mortgage counseling), and interpret credit reports to help your loved one stay financially stable.

NATIONAL RESOURCES

• Dollar For: Helps you apply for financial assistance from your hospital to cover medical bills and get rid of medical debt. Must apply.

• Lower Prescription Costs: Find information about free and low-cost prescription programs to manage prescription medication costs and more. Patient Assistance Programs, Prescription Discount Cards, Manufacturer Coupons, Co-Pay Cards.

  • RXOutreach.org: This mail-order pharmacy provides significant discounts on 30- and 90-day refills, even if you have insurance. Use the "Find Your Medication" tool. Application applies.

  • Needymeds.org: Connects you to programs that will help them afford their medications and other healthcare costs. Find programs for prescription meds, medical clinics, transportation, even retreats, camps, and recreational programs. Applications apply.

  • RXAssist.org: RxAssist finds Patient Assistance Programs (application applies) or Retail Discount Programs that can reduce prescription costs.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): Offers confidential, 24/7 access to counseling, legal advice, and conflict resolution support — helping you navigate family disagreements around caregiving roles, responsibilities with expert consultations, curated referrals, and on-demand tools.

• Legal Insurance through ARAG: Those who purchase ARAG legal coverage will gain access to attorneys who can help with family law matters, preparation of wills and trusts, tax issues, real estate transactions, and more to help prevent family disagreements before they happen.

MASSACHUSETTS RESOURCES

• Resolution Massachusetts (Network of Community Mediation Centers): A network of community centers across all 14 counties in MA that provide free or low-cost mediation services via local centers. A safe, non-judgemental space staffed with trained mediators who can help resolve tensions before they escalates — whether it's disagreements about who will provide care, how expenses are shared, power of attorney, or long-term plans.

• Community Dispute Settlement Center (CDSC): A supportive, neutral space to address sensitive family or eldercare conflicts —such as power of attorney disputes, sibling disagreements over duties or costs, or decision-making tensions. Services are offered on a sliding scale based on income.

NEW HAMPSHIRE RESOURCES

• New Hampshire Conflict Resolution Association (NHCRA): Offers free educational resources on mediation and conflict resolution, plus a directory of trained practitioners across New Hampshire. While mediation itself isn’t guaranteed to be free, the site can help you connect with mediators who may offer sliding-scale or pro bono options.

NATIONAL RESOURCES

• Managing Family Dynamics in Caregiving (Article): Helpful strategies for managing the family dynamics related to sharing care responsibilities.

• Caregiver.org Caregiving with Siblings (Article): Guidance and insight on issues to consider when caring for an aging parent with your siblings.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): A confidential, 24/7 lifeline to expert support — including counseling, legal coaching, and mediation to help you navigate family conflict, communication breakdowns, and emotional strains that often arise in caregiving. With curated referrals, professional guidance, and on-demand tools, the EAP helps remove friction and preserve relationships during tough times (use code: BILH).

• MyConnect (Harvard Pilgrim / BILH): Your dedicated Member Advocate helps you navigate the complexities of health care — whether that’s finding a doctor or specialist, understanding medical plan options for a loved one, resolving billing issues, or connecting to behavioral health resources. MyConnect can also support those managing chronic conditions for themselves or a family member, making it easier to focus on care instead of paperwork.

MASSACHUSETTS RESOURCES

• Family Caregiver Support Program (Mass.gov / EOEA): Access to free specialists who can walk alongside you with personalized support, referrals, counseling, training, and help building a caregiving plan. Eligible for unpaid caregivers age 18+ caring for someone 60+ (or anyone with Alzheimer’s/dementia, regardless of age), as well as grandparents/relatives age 55+ caring for children or adults with disabilities.

• MassHealth Personal Care Attendant (PCA) Program: For those individuals on MassHeath (Standard or Common) with a long-term disabilities or chronic conditions, the PCA Program allows them to live independently by paying for personal care attendants to assist with activities of daily living such as bathing, dressing, mobility, and eating. To be eligible, individuals must have a permanent or chronic disability, and need hands-on help with at least two activities of daily living (as determined by a clinical evaluation). Participants must also be able to manage their own care or have a surrogate who can hire, train, and supervise PCAs on their behalf.

• Department of Developmental Services Family Support: For those in Massachusetts who live with a family member with an intellectual or developmental disability, the DDS Family Support Centers provide practical help and guidance. They offer information, training, respite options, flexible funding, and connections to other families—plus support navigating state services and resources. To receive DDS-funded services, your family member must be found eligible for DDS based on intellectual or developmental disability criteria

NEW HAMPSHIRE RESOURCES

• NH Family Caregiver Support Program (via ServiceLink / ADRC): Access information, counseling, training, support groups, and limited respite or supplemental services like chores, home modifications, and transportation. Eligibility generally includes caregivers age 18+ providing unpaid care to adults or children with disabilities; care recipients must meet condition criteria (e.g. older adults with disabilities or children requiring special care) to qualify.

• Easterseals NH — Senior Services / In-Home & Adult Day Programs: Offers adult day programs, in-home personal care, social activities, and other supportive services that can ease caregiver intensity and address evolving care needs. Eligibility is generally for older adults and adults with physical, cognitive, or developmental disabilities who meet program requirements.

• Trualta: Live in NH? Access expert-led online trainings on managing caregiver burnout, building emotional resilience, and navigating stress for free. In addition to on-demand learning, Trualta also provides support groups — creating a space to connect with others who understand the intensity of this role while learning practical strategies to care for yourself and your loved one

NATIONAL RESOURCES

• Alzheimer’s Association Respite Resources: Hosts in-person and virtual support groups for caregivers and individuals dealing with Alzheimer’s or dementia, including respite services. Enter your zip code or state to find the chapter closest to you.

BILH RESOURCES

• BILH HR Service Center: Get answers to your benefits questions. Staffed by HR representatives Monday–Friday (7:30 a.m.–5:00 p.m.), the Service Center can help you make the most of the benefits and policies that support you as a working caregiver. Open a case in Workday or call (617) 667-5000.

• Harvard Pilgrim MyConnect: A no-cost program for employees and family members that pairs you with a Member Advocate team to guide you through your health plan, help coordinate care, and answer questions about coverage. Use the MyConnect app to message the Advocate team, set reminders, track health goals, view pending referrals or authorizations, and access educational resources.

• Legal Insurance through ARAG: Those who purchase ARAG legal coverage will gain access to attorneys who can help with family law matters, preparation of wills and trusts, tax issues, real estate transactions, and more.

• Voya Cares: Offers financial planning resources for caregivers of people with disabilities, including tools to ensure financial wellness for both caregivers and individuals with disabilities.

• Bank of America Financial Education Programs: BILH partners with Bank of America to offer ongoing financial well-being education, support and tools. Learn about saving and budgeting, credit, homeownership, investing or debt, and many other financial focuses. Click above to access a variety of personal financial education tools.

MASSACHUSETTS RESOURCES

• SHINE (Serving the Health Insurance Needs of Everyone) Program: Free, unbiased counseling and support to Medicare-eligible individuals and those that care for them. Compare plans, understand coverage details (Parts A, B, D, Medicare Advantage, Medigap), and enroll in cost-saving programs like Medicare Savings Programs or Prescription Advantage.

• Elder Hotline: Offered through the office of the Attorney General, the Elder Hotline is a direct lifeline when navigating money and benefits for others — offering direction on things like health insurance, long-term care, debt, scams, and consumer disputes.

NEW HAMPSHIRE RESOURCES

• NH “Preserving Income” Project: Helps you and your loved one keep the money and benefits you depend on by protecting access to SNAP, Medicaid, cash assistance, and unemployment aid, while also resolving tax issues that could put income at risk.

• New Hampshire Department of Health & Human Services — Financial Assistance Programs: Can be a strategic toolkit when you’re managing money and benefits — offering everything from Medicaid and SNAP to Old Age Assistance (SSP), emergency cash aid, and disability-related support.

NATIONAL RESOURCES

• National Council on Aging -Benefits CheckUp: Connects older adults and people with disabilities with benefits and programs that can help pay for health care, medicine, food, utilities, and more.

• USA.gov: Easy-to-use, single source of government benefits to help you understand which programs you may be eligible for and how to apply. Over 1,200 benefits by category; this is the official benefits website of the U.S. government.

• Lower Prescription Costs: Find information about free and low-cost prescription programs to manage medication costs and more. Patient Assistance Programs, Prescription Discount Cards, Manufacturer Coupons, Co-Pay Cards.

  • RxOutreach.org: This mail-order pharmacy provides significant discounts on 30- and 90-day refills, even if you have insurance. Use the "Find Your Medication" tool. Application applies.

  • NeedyMeds.org: Connects people to programs that will help them afford their medications and other healthcare costs. Find programs for prescription meds, medical clinics, transportation, even retreats, camps, and recreational programs. Applications apply.

  • RxAssist.org: RxAssist finds Patient Assistance Programs (application applies) or Retail Discount Programs that can reduce prescription costs.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): Confidential, 24/7 access to counseling, legal advice, mediation, and work-life resources designed to support employees balancing work with care responsibilities. The EAP offers tools and expert guidance on anything from managing conflicts as a family to intensity-reduction strategies stress. Use code: BILH.

• BILH HR Service Center: Get answers to your benefits questions. Staffed by HR representatives Monday–Friday (7:30 a.m.–5:00 p.m.), the Service Center can help you make the most of the benefits and policies that support you as a working caregiver. Open a case in Workday or call (617) 667-5000.

MASSACHUSETTS RESOURCES

• Massachusetts Paid Family and Medical Leave (PFML): Helps you step away from work when caregiving calls without losing your paycheck. Eligible Massachusetts employees (including part-time and many contract workers) who’ve earned at least $6,300 over the past year and contributed to the PFML fund can take paid time off to care for a loved one or manage their own health. There are specific state rules and eligibility details that determine who qualifies and how benefits are applied. Click the link to learn more.

NATIONAL RESOURCES

• A Better Balance: A free, confidential legal hotline for understanding your workplace rights around caring for others. Also provides a state-by-state legal guide to your caregiving rights at work.

• The Caregiver’s Voice Article - Speaking to Your Employer about Caregiving Support: Practical tips and techniques for talking to your employer about caregiver support.

• National Alliance for Caregiving - Working and Caring: Resources for managing a job and caring for a loved one.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): When you want to talk things through, the EAP provides short-term confidential counseling services to active team members and their family members and makes referrals if needed. Things like relationship and family issues, grief, loss, depression, divorce, job stress, burnout.

• Voya Cares: Offers financial planning resources for caregivers of people with disabilities, including tools to ensure financial wellness for both caregivers and individuals with disabilities.

MASSACHUSETTS RESOURCES

• Family Caregiver Support Program (Mass.gov / EOEA): Connects you to a dedicated Caregiver Specialist who can help you design a care plan, find local resources, access training, and connect to respite and support groups. The Specialist can also help you plan for changing care needs. This free program is available to unpaid caregivers age 18+ caring for someone age 60+ (or with Alzheimer’s/dementia regardless of age), and to certain relatives age 55+ caring for children or adults with disabilities.

• Honoring Choices Massachusetts (“Who’s Your Agent?” / Health Care Planning Tools): Includes free guides, toolkits, videos, and forms like the Health Care Proxy, Personal Directive, Durable Power of Attorney, and MOLST — tools that make it easier to talk through preferences, document decisions, and ensure everyone is on the same page before a crisis.

NEW HAMPSHIRE RESOURCES

• NH Family Caregiver Support Program (via ServiceLink / ADRCs / NHFV): Plan for what’s ahead with counseling, training, support groups, respite options, and home modification assistance. Available to unpaid caregivers age 18+. Care recipients generally must be age 60+ and need help with two or more daily activities, or have Alzheimer’s or dementia at any age.

• NHCarePath: Long-Term Care Planning (via NH DHHS / ADRC network): Open to all NH residents, access guides, tools, and referrals to plan ahead for long-term care — covering advance care planning, palliative care, and future support options.

NATIONAL RESOURCES

• Alzheimer’s Association Online Safety Information for Caregivers: Caregiving doesn't come with a ‘how to’ manual. Safety is important for everyone. Learn how to improve conditions to prevent injuries and help someone living with Alzheimer’s feel more relaxed, less overwhelmed and maintain their independence longer.

• Powerful Tools for Caregivers: Free in-person or virtual classes where you can learn about managing intensity; improving confidence, time management, and problem-solving skills; and more. Classes are provided for caregivers of adults with chronic conditions, and for caregivers of children with special health or behavioral needs.

• FAMS Program for Caregivers: Offered by Wayne State University, provides free online training classes on things like care management, fall prevention and safety, stress management, and more.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): Offers confidential, 24/7 access to counseling, legal advice, mediation, and work-life resources for employees balancing work and caregiving. For those who may feel disconnected or uncertain about their role as a caregiver, the EAP provides space to talk, reflect, and reconnect with purpose. Use code: BILH.

• AbleTo Virtual Therapy: Available to employees who are members of the BILH health plan, it helps you build meaning and purpose when caregiving feels like a lot. Through your Harvard Pilgrim plan, you can talk with a licensed therapist by phone or video to build coping strategies and rediscover balance. The free Self Care from AbleTo app is also available 24/7, offering mindfulness exercises, mood tracking, and guided reflections to help you find calm and clarity in the moments that matter most.

• BILH Living Well Program: Free for all BILH employees and their spouses, the program includes mindfulness sessions, stress-relief tools, fitness and sleep challenges, and mental health support — plus rewards for healthy habits. It’s a reminder that caring for others starts with caring for yourself.

• Meet the Moment: A mindfulness video series created exclusively for BILH employees to help you pause, reset, and reconnect to your purpose. Led by mindfulness expert Kell Julliard and guests, each short session offers practical ways to protect your mental health, quiet the noise, and rediscover the meaning in both your caregiving and your work.

• Virtual Peer Support Network: A confidential space to rediscover connection and meaning through conversation. In partnership with the Betsy Lehman Center for Patient Safety, you’ll be matched with a trained peer — someone who’s been where you are — within 1–2 business days. It’s not therapy, just an honest, supportive exchange that helps you process the hard moments and remember that you’re not alone.

MASSACHUSETTS RESOURCES

• Powerful Tools for Caregivers: A six-week skills and self-care course offered across MA that helps you name your values, set boundaries, and build peer connection.

• Alzheimer’s Association MA/NH—Caregiver Support Groups: Confidential, facilitator-led groups (virtual & in-person) where you’ll meet others and share tips.

• Cancer Support Community Massachusetts: Always-free caregiver groups and programs (virtual & in person) focused on community, coping, and resilience.

NEW HAMPSHIRE RESOURCES:

• NH Family Caregiver Support Program (via ServiceLink / ADRC): Helps you reconnect to the why behind your caregiving by giving you space and support to reflect, learn, and grow. Through information, counseling, training, support groups, and even respite or home modification assistance, you can find balance and purpose again. Available to unpaid caregivers age 18+ caring for adults or children with disabilities who meet program criteria

• Trualta: helps you rediscover strength and purpose in your caregiving role through free, expert-led online trainings for New Hampshire caregivers. You’ll learn how to manage burnout, build emotional resilience, and handle stress—and through caregiver support groups, you can connect with others who understand what it means to show up, even when it’s hard.

NATIONAL RESOURCES

• ElderCare Locator - Support Groups: Connects you to vetted, local support resources, like support groups and services.

• Alzheimer's Association - Support Groups: Hosts in-person and virtual support groups for caregivers and individuals dealing with Alzheimer’s or dementia. Find your local chapter to connect with groups and respite programs in your area.

• Care.com - Recognizing & Addressing Caregiver Stress: Explains what can help lighten the mental load.

• Care.com - Caregiver Burnout Coping Strategies: Helps you understand the signs of burnout and what can help you cope.

• Family Caregiver Alliance - The Emotional Side of Caregiving: Explores the complicated range of emotions we feel caring for someone and how identifying what we’re feeling is the first step in dealing with those emotions.

BILH RESOURCES

• BILH Employee Assistance Program (EAP): Provides confidential, 24/7 access to counseling, legal advice, mediation, and work-life resources for employees balancing caregiving and work. If you’re feeling taken for granted, manipulated, or resentful about your caregiving role, the EAP offers a safe place to talk it through, set healthy boundaries, and regain a sense of control and balance. Expert guidance and practical tools can help you navigate tough family dynamics while protecting your own well-being (use code: BILH).

• AbleTo Virtual Therapy: Connects you with a licensed therapist for a personalized 8-week program designed to help you work through feelings of resentment, guilt, or emotional exhaustion that can build up in caregiving. Through one-on-one virtual sessions, you’ll learn strategies to manage stress, communicate boundaries, and find calm again. You can also use Self Care from AbleTo, a free digital tool with mindfulness practices, coping techniques, and daily well-being activities to help you recharge on your own terms.

• Doctor On Demand: For employees with a Harvard Pilgrim health plan, Doctor on Demand gives you an easy way to connect with licensed therapists and psychiatrists who can help you work through the complex emotions related to caregiving. Through talk therapy or medication management, you can meet virtually with a provider who helps you process what’s what.

MASSACHUSETTS RESOURCES

• Massachusetts Family Caregiver Support Program: Connects you to a dedicated Caregiver Specialist who offers one-on-one counseling, support groups, and training — safe, judgment-free spaces to process tough feelings and rebuild a sense of balance and control. Free statewide for unpaid caregivers age 18+ caring for an older adult (60+) or someone with Alzheimer’s/dementia (any age), as well as relatives 55+ caring for children or adults with disabilities.

• MassOptions — Caregiver Support & Referrals: Serves as Massachusetts’ ‘no-wrong-door’ entry point for caregiver support, connecting you to licensed counselors, respite services, and workshops that can help you set boundaries, manage emotional strain, and focus on your own well-being. Available to all Massachusetts residents; while some programs have age or income criteria, information and referrals are open to everyone.

• Caregiver Support Groups (Mass.gov Directory): These support groups create a safe space to let it out. In these facilitated peer groups, you’ll connect with others navigating similar things and leave with new tools, language, and boundaries to protect your own well-being. Open to anyone in Massachusetts; groups are free or low-cost, available both in-person and online.

NEW HAMPSHIRE RESOURCES

• Trualta: Offers New Hampshire caregivers free, expert-led online trainings that help you name and navigate tough emotions like resentment, burnout, and guilt — while building real-world tools for setting boundaries and protecting your energy. You can also join support groups to connect with others who get it.

• Family Support New Hampshire: Through local Family Resource Centers. From parenting groups and stress-management workshops to counseling referrals, offers free and confidential spaces to talk about the emotional side of caring.

NATIONAL RESOURCES

• Daily Caring - 5 Ways to Reduce and Manage Caregiver Resentment (Article): Includes strategies to deal with resentment in this role.

• Family Caregiver Alliance - Taking Care of You (Article): An in-depth set of resources and information on how to take care of yourself while caring for others, including how to manage the hard feelings that can come with being a caregiver.

BILH RESOURCES:

• BILH Employee Assistance Program (EAP): Confidential, 24/7 access to counseling, legal advice, mediation, and work-life resources designed to support employees balancing work and caregiving. Use code BILH to get started.

MASSACHUSETTS RESOURCES:

• Massachusetts Paid Family and Medical Leave (PFML): Step away from your job when care work increases — without worrying about losing your paycheck. Eligible Massachusetts employees (including part-time and many contract workers) who’ve earned at least $6,300 over the past year and contributed to the PFML fund can take paid time off to care for a loved one or manage their own health. There are specific state rules and eligibility details that determine who qualifies and how benefits are applied — click the link to learn more.

NATIONAL RESOURCES:

• Caregiver Action Network Article - “I have a Job and I’m the Caregiver for My Loved One”: Provides resources to help you think through the impacts of having a job and caring for someone else at the same time.